Delivery Area

We provide complimentary delivery service within Birmingham areas covered from our restaurant location at:

1a & 2a Nineveh Road, Birmingham, England, B21 0TU.

Delivery availability depends on the delivery address, road conditions and daily operating arrangements.

Estimated Delivery Time

Delivery times are estimated from the moment the order has been accepted and preparation has started.

• Within approximately 0–3 miles from our restaurant: estimated delivery time is around 25–45 minutes.
• Approximately 3–5 miles from our restaurant: estimated delivery time is around 35–55 minutes.
• Approximately 5–8 miles from our restaurant: estimated delivery time is around 45–70 minutes, depending on traffic and order volume.

During busy periods, weekends, public holidays or periods of increased demand, delivery may require additional preparation or travel time.

Order Preparation

All food items are prepared after an order has been received. Preparation time depends on menu selection, order size and current kitchen workload.

• Standard orders usually require approximately 15–30 minutes preparation time.
• Larger group orders may require additional preparation time.
• Customers may contact us in advance for planned larger orders.

Delivery Responsibility

Customers are responsible for providing accurate delivery information, including address details, contact number and any access instructions.

• Incorrect address information may result in delayed delivery.
• Customers should ensure someone is available to receive the order.
• Delivery timing may be affected by circumstances outside normal preparation control, including traffic conditions and weather conditions.

Food Quality & Receiving Orders

Customers are advised to check delivered items when received and contact us as soon as possible if there is an issue with the order.

Food appearance may vary slightly due to handmade preparation methods and ingredient availability.

Allergy Information

Our menu contains ingredients that may include common allergens. Customers should review product information carefully and inform us of any relevant dietary requirements before ordering.

While we take care during food preparation, our kitchen handles various ingredients and cannot guarantee that accidental traces of allergens will never occur.

Delivery Disclaimer

Estimated delivery times are provided as guidance only and are not guaranteed arrival times.

Delivery availability, estimated timing and service coverage may change depending on operational circumstances, customer location, weather, traffic and order requirements.

Policy Updates

This Delivery Policy becomes effective immediately when published on our website.

Any future changes will apply from the date the updated policy is displayed online.