General Information

These Terms & Conditions apply to all customers using the Dough & Stone website, including online ordering, collection services and delivery arrangements.

By placing an order through our website, customers confirm that they have reviewed and accepted these terms before completing their purchase.

Ordering Process

• Customers must provide accurate contact and order information during checkout.
• Orders are prepared according to the selected items and details submitted by the customer.
• Customers should review order information before confirmation.

Food Preparation & Collection

Food items are prepared after receiving confirmed orders. Preparation times may vary depending on order quantity, item selection and service demand.

Customers collecting orders should ensure they arrive within the agreed collection period to maintain food quality.

Delivery Arrangements

• Delivery availability depends on location and operating conditions.
• Customers must provide complete and accurate delivery information.
• Delivery times are estimates and may vary due to traffic, weather or other practical circumstances.

Payments & Order Changes

Orders should be checked carefully before confirmation.

Requests to change order details should be made as soon as possible. Changes may not be possible once preparation has started.

Allergen Information

Food items may contain or come into contact with ingredients including wheat, milk, eggs, cheese, nuts or other allergens.

Customers are responsible for reviewing ingredient information and informing us of dietary requirements before ordering.

Food Images & Description Disclaimer

Images displayed on the website are provided for illustration purposes only. Actual food presentation may vary due to preparation methods, ingredient availability and serving conditions.

Ingredient quantities and appearance may differ slightly while maintaining the selected menu item description.

Customer Responsibilities

• Customers must provide correct information when ordering.
• Customers should check food items before consumption.
• Customers should store and consume food according to suitable food safety practices.

Updates To These Terms

These Terms & Conditions become effective immediately when published.

Updates may be made when business procedures, website features or service information changes.